We strive to provide the best possible customer experience and hope you never encounter any issues. However, if you do, our support team is ready to assist you promptly.
For any inquiries or to submit a complaint regarding our services, please contact our customer support team.
To ensure a quick and effective resolution, kindly include a detailed description of the issue when filing a complaint.
All disputes must be submitted within three (3) days of the event that gave rise to the complaint. Claims made after this time frame will not be considered. Customers are fully responsible for their account activity and transactions.
In the event of a dispute, server logs and official records will be deemed final. If there is any inconsistency between the result displayed on your screen and the game server, the game server’s official records will prevail.
If all attempts to resolve a dispute directly with us are unsuccessful, the Customer has the right to pursue settlement through arbitration.
Eligible unresolved complaints may be escalated to Axion ADR, our appointed independent Alternative Dispute Resolution provider approved under the Anjouan licensing framework. Further details are available in our Complaints & ADR Policy.
Alternative Dispute Resolution
You must first submit your complaint directly to us through our internal complaints process.
If you remain dissatisfied after receiving our final written response, or if 30 calendar days have passed since your complaint was submitted and the matter remains unresolved, you may escalate the complaint to Axion ADR at support@axion-adr.com.
Axion ADR is an independent Alternative Dispute Resolution provider approved under the Anjouan licensing framework and appointed to handle eligible unresolved complaints relating to this website.
When contacting Axion ADR, please include your full name, registered account details, complaint reference, the date the complaint was submitted, our final response where available, and any relevant supporting documents.
Axion ADR will review the information provided and confirm whether the complaint is eligible for independent review.